References and Success Stories for Steve Heising (Dr TeleMagic), Things you need to know to be successful with TeleMagic

Steve Heising's (Dr. TeleMagic) TeleMagic Software References Page
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REFERENCES: Please call me for the TeleMagic automation success stories. I'll get a chance to post them one of these days. The References listed have all had several years experience with TeleMagic are currently supported by Steve Heising of MCA. All have kindly agreed to be references for me and my ability to get the software to do useful work. .	THERE ARE NO GUARANTEES OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED. Nor is TeleMagic merchantable or fit for any purpose whatsoever. ... No incidental or consequential damages... With legalese like that it's a wonder that any body can get it to do anything. It's been a pretty customer unfriendly environment down in Dallas ever since the various teams in Texas and across the pond took over. TeleMagic is owned by the Sage Group PLC which is the worlds largest accounting software company. As TeleMagic is not accounting software, and is really a custom contact application generator, it's not suprising that it does'nt seem to fit the same mold as their other accounting software acquisitions. Until recently, the company has been remarkably customer unfriendly. I've been their customer for almost fourteen years, and they continue to expect us to find and report all their bugs, to constantly download and apply fixes and updates, (fix one thing and two more break). Perhaps accountants should stick to accounting and not be put in charge of sales, marketing. and customer service. All we want is for it to work like it is supposed to work and to be treated as if our time was valuable. We think that companies should stand behind their products. Even software companies. Doesn't anybody really test the stuff before releasing in on unsuspecting customers? I've come to expect it to break in new and mysterious ways every time we try something new, but I don't have to like it. It's everywere it's not just TeleMagic and its a huge waste of everyone's time. Version 5 is going to be released soon. Now is a good time to get into V3.5c++ or 4.5.6sp2 and to get started with proven reliable combinations. And I've learned over the years to treat my customers how I would like to be treated, and to try to provide more than what they expect. It has not always been easy. Fifteen years in the TeleMagic business, that's a long long time. TMDOS: V8.3b, V9, V10, V11, V12.2, V12.3f, V14.1, V14.2,V14.5 V14.7 TMWindows: V1, V1.5, V2.x, V3.5c+, V4.x, V4.5.6SP2, NC1, NC1.5 and now V5 here we go again. If we can Imagine it, we can probabally do it with TeleMagic & USA.NET	Read all about about some real word TeleMagic Success Stories Read all about some of Dr. TeleMagic's Success Stories The International Golf Tournament PGA Tour Castle Pines, CO Greg Conrad Director of Sales 303-814-6170 Northern Tool & Equipment Phil Knickelbein Outbound Sales Manager 952-894-9510 Laramie County School District#1 Cheyenne, WY Bonnie Wedemeyer Substitute Teacher Administrator 307-771-2122 Dallas Powell & Associates Longmont, CO Dallas Powell 303-772-4141 Western Marble and Granite Corporate Greetings TeleMatrixUSA

Resume: Experience:	Steve Heising has been supporting Customized TeleMagic Database applications since 1986. He began by writing and updating his own contact managent systems using Radio Shack and Kaypro (before IBM PC) computers, and has been working with TeleMagic and Network Systems since 1986. Mr Heising holds a BS degree in the Biological Sciences 1978, with an MBA in Management Information Systems in 1981. He was named to Phi Beta Kappa (Liberal Arts) and Beta Gamma Sigma (Business) honorary societies and graduated in the top 1 percent of liberal arts students, and top 3 percent of his business classmates. He has worked for entrepreneurerial ventures most of his career including Colorado Insectory and Evans Biocontrol where he was instrumental in the process of raising 8.5 million in venture capital, in developing new products and new markets and in managing the company's growth to over 60 empoyees in 3 locations. Mr. Heising currently holds the National Ski Patrol Appointment Number 8210 and is currently serving in his 24th year of active volunteer ski patrolling. He hangs his skiis at the Hesperus Ski Area where he currently serves as Treasurer and a member of the Board of Directors. Mr Heising is a former Winter Emergency care Instructor is currently an active Avalanche Instructor, a Stage II Ski and Tobboggan Examiner, and has recently recertified Stage II at A-Basin (Palivachini). You fall, he'll haul. Mr. Heising became an independent TeleMagic Authorized Marketing Partner in 1990 and has been building customized sales and marketing systems for a variety of clients ever since. Having tried many other systems over the years, he comes back to TeleMagic everytime as the most reasonable (price/performance) customizable solution available today. He has a love hate relationship with the management of TeleMagic Inc., and he is thankful to be able to live and work in Colorado although the front range is becomming way to crowded. . Another TeleMagic dealer in Denver back in 1992 gave him the handle "Dr TeleMagic" because his TeleMagic installations actually worked. (by the third windows version it should have been an honary Phd. as in piled higher and deeper) "TeleMagic isn't perfect by any stretch of the imagination, but when it works it is pretty amazing." "I've tried Act and Goldmine and several of the others and have even tried representing these companies and supporting clients and have been pretty disappointed each and every time." - Steve Heising	Can We Help You with your Telemagic Business Automation challenges? I'd like a chance to be your TeleMagic Support Resource So if you get stuck, Call me. The first consultation is always free. Perhaps I'll have a quick answer for you. 303-581-9296. If you leave a message or send me an email I'll get back to you. Best Regards, Steve Steve@TeleMagicUSA.Net

Supporting TeleMagic Software:	Marketing Center Associates can put TeleMagic and the Internet to work for your business. We build and support customized TeleMagic business communications systems that increase your communications efficiency (saving you money) and productivity (helping you increase sales, improve the bottom line). We offer a combination of Telephone, PCAnywhere Remote Control and On-Site Services on an hourly, daily or project basis. Supporting TeleMagic is a moving target. Each time a new version of any program that touches TeleMagic is updated, there are support issues. This includes changes to Anything Windows, Any Word Processing programs and any Linked Accounting systems. Heaven help you if three or four of these change at the same time. And then each time TeleMagic is upgraded from one version to the next, there are a new set of problems to be addressed. It is the nature of the beast. The cycle begins anew. It would be easier if they would just get it right the first time and then supporting it would be a lot easier. Each time you upgrade software, you probabally also need to upgrade your hardware. 32 bit software on machine x is never faster or better than 16 bit software on machine x. If you upgrade and it is too slow, upgrade your hardware.	Some Annotated TeleMagic FAQ are listed here. This is the stuff you need to know to be successful with telemagic. TeleMagic and Windows NT/2000 Disable Your Virus Checker Mininum System Requirements Recovering from Errors or (why we make backups) TeleMagic's Technical Support Web Site
Your TeleMagic Authorized Marketing Partner:	Support is available for TeleMagic from many sources. Your Authorized Marketing Partner. or the person who sold you TeleMagic (if you are still speaking with them) is your first line of defense. Quite a few TeleMagic resellers I've met will not upgrade TeleMagic once they get it running well, because in the new version stuff that used to work is often broken.	Find a TMAMP Near You Your amp may be a member of the tmamp-listserver which can be quite depressing when you find out all the ways things can fail in unexpected ways.
TeleMagic Maintenance Agreements:	Your TeleMagic Software Maintenance contract includes unlimited email and fax support. In My experience, often you don't ask the right question, or you get an answer that does not work out and you are stuck without an answer. But you do get all the patches fixes and new releases (read this as, You get to download them and see if they work to solve your problem - maybe maybe not). You don't get the NET CLIENT or Optional Modules. They are upgrades that are not included with your maintenance unless you have licensed them separately from your 4.x licenses then they presumably include their own maintenance. Maintenance also gives you a steady budget number to work with to keep your software current, but you still have pay someone to do all the work. I for one would like a notice of the availability of a fix automatically sent to me rather than periodically having to check in for updates. Its generally advised to have a separate test environment, and a good backup before applying and testing any upgrades. It's never a good idea to assume that everything will go right the first time. And as always, if it isn't broken, don't fix it.	Email support@telemagic.com Robert and Laura can be very helpful. Download a TeleMagic Patch or Fix tell them you heard about it from a current user, Dr TeleMagic or just fill out a b c d ... pick a download and go. Version 4.x to 4.5.6 Update (including sp2)

As Is Bugs and All:	Unfortunately, with so may real world variables, the only thing we get is Software that is AS IS. Bugs and all. Try it before you buy it. If something doesn't work then so what. If it's really broke, they will fix it eventually, sometimes even right away sometimes not until after you maintenance and patience run out. And even then you have to backup your system, download and apply the patch(es) and or update(s), and hope the solution actually works in your environment. It never pays to be too close to the bleeding edge in the software business, unless the solution gives you a competitive advantage, a big increase in sales, and huge costs savings or both. And when it works, it gives you all three. So the best we can get or do is our "Best Efforts".
No Guarantees No Warranties:	THERE ARE NO GUARANTEES OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED. Nor is TeleMagic merchantable or fit for any purpose whatsoever. ... No incidental or consequential damages... With legalese like that it's a wonder that any body can get it to do anything. It's been a pretty customer unfriendly environment down in Dallas ever since the "team in Texas and owners across the pond" took over. I've been their customer for almost fourteen years, and they continue still expect us to find and report all their bugs, to constantly download and apply fixes and updates, (fix one thing and two more break) and all the time All we wanted is for it to work like it is supposed to work. Doesn't anybody really test the stuff before releasing in on unsuspecting customers? I've come to expect it to break in new and mysterious ways every time we try something new, but I don't have to like it. Version 5 is going to be released soon. Now is a good time to get into V3.5c++ or 4.5.6sp2 and get started with proven reliable combinations. And I've learned over the years to treat my customers better than what they are expecting. It has not always been easy. Fifteen years in the TeleMagic business, thats a long time. TMDOS: V8.3b, V9, V10, V11, V12.2, V12.3f, V14.1, V14.2,V14.5 V14.7 TMWindows: V1, V1.5, V2.x, V3.5c+, V4.x, V4.5.6SP2, NC1, NC1.5 and now V5 here we go again. If we can Imagine it, we can probabally do it with TeleMagic & USA.NET	Be sure your backup system works Remember the Disclaimer that you Checked OK when you first started TM? TeleMagic may not work for you!

The TeleMagic Parent, Grandparent, and Great Grandparent Companies	Sage U.S.Holdings, Inc. is a wholly owned subsidiary of The Sage Group, plc. , based in Newcastle-upon-Tyne, England. Known for acquiring and developing business niche market products, The Sage Group, plc. is the parent company for numerous software publishers worldwide. Through its aggressive acquisition growth strategy Sage has grown to be the largest publisher of accounting software in the world. Based in Dallas, Texas, Sage U.S. Holdings, Inc. is now approximately 200 employees. Below are the four product lines published by Sage U.S. Holdings, Inc. Visit each product line's Web site by clicking on the banner or the link at the beginning of the product line's description...
Last revised 03/27/2001	TeleMagic is a well-known leader in the growing category of workforce automation and contact management software. It is a comprehensive business/sales automation system that is designed for enterprise-wide use of a single relational database in companies or departments with up to 100 employees. A complete workgroup package, the program includes many commonly used office automation applications in an integrated design. A sample of the business activities included in TeleMagic are word processing, individual and group faxing with complete mail merge capabilities, Email, activity scheduling and report generation utilizing a full FoxPro report writer. TeleMagic, first published in 1985, also meets specific needs within a broad range of industries with its complete customization options. The national channel of certified TeleMagic resellers are trained to completely customize TeleMagic to meet the specific requirements of nearly any industry environment.	So if you get stuck, Call me. Perhaps I'll have a quick answer for you. 303-581-9296. If you leave a message or send me an email I'll get back to you. Best Regards, Steve Steve@TeleMagicUSA.Net

Call me. Perhaps I'll have a quick answer for you. 303-581-9296. If you leave a message or send me an email I'll get back to you.

Best Regards,

Steve

Steve@TeleMagicUSA.Net