Although the software has evolved into a stable and robust set of rapid application development tools, looking back, the conversion from dos to windows was mismanaged from the acquisition. Sage's release of the first few versions of TeleMagic for Windows (conversion from the number one dos based system to windows, proved seriously flawed, Versions 3 and 5 were too little too late.
Now 3 years "Officially" left for dead on side of the CRM database information superhighway, (customers to be scavenged by and integrated into other Sage CRM products lines), TeleMagic applications have been quietly out living and out-performing expectations. Many of the custom business applications developed in TeleMagic have refused to die. Research and Development and Sage corporate level product support are both dead, yet independent resellers, developers and end users continue to quietly purchase new licenses and find new things that TeleMagic can do.
Many successful applications take advantage of the customizability and the original TeleMagic organizational models in outbound and inbound customer contact centered applications that still run circles around other models. Now three years after the Official sunset, Sage runs out of printed manuals. They must have printed a fairly large run and they are not likely to print any more but the point is that new licenses continute to be deployed.
The days of the boxed and bound product are over yet TeleMagic lives on in companies everywhere. A new Outlook 2003 module is about to be released by Bruce Durrant, a Canadian developer (who supplies TeleMagic with Hot Buttons Enhancement Software to the White House), with the companies blessing (they allowed him access to the source code for a tight integration), but not with any backing.
And the Sage TeleMagic saga continues. The software lives on, inspite of any efforts to convert users to other Sage titles. I personally look forwared to the release of the outlook 2003 link as this essentially brings TeleMagic up to date with all the features and security enhancements found in this corporate email standard that is supported fully by USA.NET hosted exchange services.
Supporting TeleMagic for 20 years
Written by Steve Heising
May 01, 2005 at 05:28 PM
Steve Heising, MBA Marketing Center Associates P.O. Box 18432 Boulder, CO 80038-1432 303-581-9296
Putting TeleMagic and the Internet to work for sustainability. TeleMagician since version 8.3b in 1986. More than 300 installations and counting. Custom Databases, Imports and Exports. Email and Web services, USA.NET CMS e-mail and hosted Microsoft Exchange services since 1997. Information Systems Consultant - Work group databases, strategy and tactics for successful IS implementation. Setup and support for in house and outsourced solutions, TeleMagic, TeleMagic Online, GoGlobal, Terminal Services. Moving forward, I would like to be able to help more companies with Green and Sustainable products invent new and sustainable ways to do business.
BioTech Startup through Venture Capital: 1981-1989 - 8 years with Evans BioControl Company. Startup though 8.5 million in venture capital, 0 to 60 employees and 0 - 3 facilities. Sales Rep, Greenhouse Manager, Marketing Director, Vice President. Although the venture capital funded adventure ultimately failed, (and I can tell you about three business principles that were overlooked or ignored, and why we failed), three biological control products and techniques we pioneered; parasitic wasps for control of flies in feedlots and daries, protozoan pathogens for controlling grasshoppers, and entomogenous nematodes for suppressing hydroponic greenhouse pests are in common use today. Created new database applications and setup and adapted my first TeleMagic contact database for this highly seasonal adventure.
Computer Related Employment: 1989-2006 - 17th year of self-employment providing database and internet information services. TeleMagic, Act, GoldMine, USA.NET, UCN In-Contact, PeakWebHosting, and several other products and services over the years. While it doesn't usually work right the first time we try something new (as in a new release), it usually works right in the end. If there is a bug in a new version of software, I can find it, and then usually quickly find a workaround. I've given up supporting the other popular legacy products Act! and Goldmine (less flexible and less robust) and currently support custom TeleMagic and TeleMagic database applications, small networks, email and web based solutions.
Largest Projects: 2 to 3 days per week for 3 years. Novell Network Administrator for REBOUND! a Private Juvenile Corrections company. Hardware, software and user training. Incrementally swapped out 60 stand alone "286" pc's and built a network of 75 "386" workstations with "486" servers across fiber and leased lines for 3 facilities. 180 users (not counting the residents in the school's computer lab). Supported 2 shifts plus office staff in Denver. Built a similar network for the Charles Hickey School in Baltimore, MD under Rebound Contract. Developed and implemented outbound customer contact applications for a number of large catalog operations. TeleMagic and support for 7 years w/ Northern Tool and Equipment, MN and 8 years w/ Premier Greetings, 2 years w/ Positive Promotions, NY, Honeywell, MN. 5 years with Great American Business Products TX and many more closer to home in Colorado.
Most Fun: Biological control and bug farming were the most fun. 8 years Supporting TeleMagic for the International Golf Tournament. Implemented a Contacts, Ticket Packages, and Payments application with New and Renewal Commission Tracking with export for payments data to accounting application and shipping data to UPS tracking system. Building a content oriented web site for energy effective lighting, http://www.SunWaveLighting.Net for American Environmental Products.
Uniquely Successful Projects: Finding a source for 10,000 Melanoplusdifferentialis grasshopper egg pods to increase pathogen production. Using TeleMagic to contact entomologists all over the country, found a likely population near Columbia Missouri. Recruited labor, and field collected enough young female hoppers to setup a temporary rearing facility in a greenhouse at the University of Missouri (with considerable help from faculty and graduate students.) Converted a TeleMagic for DOS substitute teacher application that had been running for 11 years to TeleMagic for Windows for the Laramie County School District #1 in Cheyenne, WY. The application we have developed is used every school day to schedule and track substitutes. In addition, to scheduling, it collects payroll and federal reimbursement coding data for import into their SAP payroll application.
Not For Profit: 1978-2006 - 27 years National Ski Patrol. National Appointment #8210, Avalanche Instructor, First Aid Instructor, Ski and Tobboggan Examiner, Hesperus Ski Patrol Treasurer, twice and 23 years Ski Patrol Ski Swap fund raising experience. The Swap recently broke 280K gross sales for the 1-day equipment consignment fundraising event.
Education: 1977 BS Biology w/Chemistry/Math-Physics minors, Highest Distinction, Phi Beta Kappa. University of Arizona, Tucson, AZ. 1978-79 traveled and worked in Europe for a year, then MBA MIS/Marketing 1981 Beta Gamma Sigma University of Arizona, Tucson, AZ.