This is TeleMagic's 25th year: Organizing, Simplifying and Empowering computers, telephones, and people to work together for sustainable business success.
Yes, it is hard to believe that this is TeleMagics 25th year. How many software titles have done that? It's been almost ten years since Sage pulled the plug on R&D but not on sales. Still delivering one of the best bangs for the buck, TeleMagic is licensed by the number of concurrent users. There are no recurring fees or additional per "named user" costs. It is available on-line Software as a Service SaaS with a quarterly subscription model, or it can be used with go global, terminal servers and other remote access solutions.
We recently converted a Roofing contractors DOS TeleMagic which was highly customized and had been in use for 10 years to a TeleMagic for Windows System using hot buttons. The 10-user system tracks roofing inquires through collections and deposits. It automates proposals and scheduling jobs, it prepares invoices and posts payments for the daily deposit. Joe Locke had attempted to replace his DOS TeleMagic with a custom application as he could not find anything off the shelf that worked better than his DOS eleMagic. in fact, he spent many thousands of dollars on programming and in the end, did not get a functional system. They told him that TeleMagic was dead. But then they did not understand the power to build custom applications that is built into TeleMagic.
So we undertook a conversion project. it took 3 months, now Joe has a complete service record and a new Google Maps link to every roof top in Tucson Arizona that he has ever touched. over the past 11 years. The boiler plate proposal generation and editing is automated with hotbuttons. Contracts and proposals are faxed using the automation server. Microsoft word is now the word processor. Outlook is now the email system. A custom Accounts receivable program in Dos is now build in Telemagic using level 2. The System has been up now for a year and a half with minimal support. Call Joe and ask him if Telemagic is Dead or very much alive and indespensible for his business processes.
Companies and individuals that have figured out that TeleMagic is a rapid application development tool (written in Visual Foxpro and Delphi) that can be rapidly configured and reconfigured to do many unique contact management tasks.
My clients use it for suspect, prospect, new customer, customer retention tasks and even collections for workgroups charged with these functions. It also works for recruiting, interviewing, employee records and human resources tasks. These TeleMagic users have often customized and linked their application with Hot Buttons, or Outlook Magic, or ... to the point where upgrading to more expensive and often more complex and less easily adapted contact managers is not so easy to do.
Those that never got further than a rolladex and calendar get by fine with Outlook and countless other programs that do this. All those lost and and forgotton contacts that would have purchased something if someone had just followed up.
Those that imagined something new that could save time and increase profits, implement it in TeleMagic and do their thinking slightly out-side of the predefined box really get the true benefit from what TeleMagic can do to automate and organize the process. There are an infinite variety of ways to set up and use TeleMagic for profit.
Yes it's amazing to see a software concept make it to 20+ years. Or a software consultant for that matter.
Steve Heising has been using and supporting TeleMagic since 1985.
Marketing Center Associates
Boulder Colorado USA
Our 23rd year using TeleMagic and the Internet for Sustainable Enterprise.
Best Software (owned by Sage) acquired Sage US Holdings (who had previously bought TeleMagic from Remote Control) shortly after the defunct divison had been transferred to Interact Commerce Corporation. Interact (started by the original creator of act after his non compete had expired) had Sales Logix (and had recently bought ACT back from Symantec.)
Interact Commerce was rolled into Best Software, adding even more titles to the Sage portfolio. They have recently announced that they will be changing their name back to SAGE. Sage US Holdings made a number of notable of management blunders (that would make a great MBA case study) and according to Michael McCafferty, Sage never did make good on their promise to spend enough on R&D and on sales and marketing for TeleMagic. About 6 year into the venture, management was unhappy with performance and decided to pull the plug. Rather than close, the division's assets were transferred to other related entities. You don't become top dog if you kill the cow while it is still milking, and if you have an opportunity to upgrade users to new cows in the extended family.
Never the less, TeleMagic continues to exceed user expectations and is currently sold by the Sales Logix division of Best Software/Sage. But you don't see any mention of TeleMagic anywhere. The message to try one of the other more profitable brands is quite undeniable.
Sage U.S.Holdings, Inc. was a wholly owned subsidiary of The Sage Group, plc. , based in Newcastle-upon-Tyne, England. Known for acquiring and developing business niche market products, The Sage Group, plc. is the parent company for numerous software publishers worldwide. Through its aggressive acquisition growth strategy. Sage has grown to be the largest publisher of accounting software in the world. Based in Dallas, Texas, Sage U.S. Holdings, Inc. was approximately 200 employees and four product lines.
TeleMagic is a well-known leader in the growing category of workforce automation and contact management software. It is a comprehensive business/sales automation system that is designed for enterprise-wide use of a single relational database in companies or departments with up to 100 employees. A complete workgroup package, the program includes many commonly used office automation applications in an integrated design. A sample of the business activities included in TeleMagic are word processing, individual and group faxing with complete mail merge capabilities, Email, activity scheduling and report generation utilizing a full FoxPro report writer.
TeleMagic, first published in 1985, also meets specific needs within a broad range of industries with its complete customization options. The national channel of certified TeleMagic resellers are trained to completely customize TeleMagic to meet the specific requirements of nearly any industry environment.