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Newsflash
Sage has run out of TM version 5 manual sets.  No problem.  The manals are available in PDF format.   The printed (now electronic) manuals were pretty generic about what you can do in TeleMagic.  They were not so good about detailing actual templates that we have buildt with TeleMagic to perform specific contact functions.  Much of the information is contained in the online help system. (which needs a registry hack to run the *.chm files from network servers). 



Likely they are available else where on the Web.  But I like to get mine from "Down Under".  Broadband for the Bush!  Thanks Niall.  The files were originally included on the V5.0 distribution CD under the DOCS folder.  Nial also produces the most comprehensive Application Specific Documentation for TeleMagic that we have ever seen.
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Why should I consider using TeleMagic? PDF Print E-mail
Written by Steve Heising   
May 04, 2005 at 04:52 PM
Why would I want to use Discontinued Software?

It works,

it is stable,

it is flexible,

it is outsourceable,

it is customizable,

it is extensible, and

it is priced right.

It is still supported by the people who have always supported it, the authorized resellers who figured out how to use it.


There is an API which allows custom links and hooks to custom applications. There is a long history of development.  Hot Buttons and other utilities add significant functionality to the core products.  It represents and effective and efficient way to organize and simplify business processes.  It is designed for workgroups and networks of  20 to 100 users. It uses relational databases structures, and it can easily handle large 2 to 3 million record databases. 


A number of vertical market templates have been developed to address Event Ticket Sales, Recruiting, Insurance, RealEstate, TV Production, Office Equipment Sales and many many more. 

 

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Last Updated ( May 13, 2005 at 02:59 PM )
Is Support still available? PDF Print E-mail
Written by Steve Heising   
May 04, 2005 at 04:40 PM
Support is available for TeleMagic from many sources.
Your Authorized Marketing Partner. or the person who sold you TeleMagic (if you are still speaking with them) is your first line of defense. Quite a few TeleMagic resellers I've met will not upgrade TeleMagic once they got it running well, because in the new version stuff that used to work is often broken.


Version 14, Version 3.5 and Version 5 are rock solid and stable however Windows 2000 and newer platforms is best version.


Find a TMAMP Near You

Your amp may be a member of the tmamp-listserver and may be listed elsewhere on this site.  The telemagic.com site offers an Excel worksheet listing authorized resellers.  There are numerous programmers and networking resources that can help with TeleMagic.

Maintenance Agreements:
Now that version 5 has been out for several years, maintenance agreements are no longer needed.  Good for you, bad for the software publisher as they like recurring revenue streams and monthly per user fees.


Your TeleMagic Software Maintenance contract included unlimited email and fax support. In My experience, often you don't ask the right question, or you get an answer that does not work out and you are stuck without an answer. But you do get all the patches fixes and new releases (read this as, You get to download them and see if they work to solve your problem - maybe maybe not).


You don't get the NET CLIENT or Optional Modules. They are upgrades that are not included with your maintenance unless you have licensed them separately from your 4.x licenses then they presumably include their own maintenance. Maintenance also gives you a steady budget number to work with to keep your software current, but you still have pay someone to do all the work.


It is generally advised to have a separate test environment, and a good backup before applying and testing any upgrades. It's never a good idea to assume that everything will go right the first time. And as always, if it isn't broken, don't fix it.

As Is Bugs and All:
Unfortunately, with so may real world variables, the only thing we get is Software that is AS IS. Bugs and all. Try it before you buy it. If something doesn't work then so what. If it's really broke, they will fix it eventually, sometimes even right away sometimes not until after you maintenance and patience run out.


And even then you have to backup your system, download and apply the patch(es) and or update(s), and hope the solution actually works in your environment. It never pays to be too close to the bleeding edge in the software business, unless the solution gives you a competitive advantage, a big increase in sales, and huge costs savings or both. And when it works, it gives you all three.

So the best we can get or do is our "Best Efforts".


No Guarantees
No Warranties:
THERE ARE NO GUARANTEES OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED. Nor is TeleMagic merchantable or fit for any purpose whatsoever. ... No incidental or consequential damages... With legalese like that it's a wonder that any body can get it to do anything. It's been a pretty customer unfriendly environment down in Dallas ever since the "team in Texas and owners across the pond" took over. I've been their customer for almost fourteen years, and they continue still expect us to find and report all their bugs, to constantly download and apply fixes and updates, (fix one thing and two more break) and all the time all we wanted is for it to work like it is supposed to work. Doesn't anybody really test the stuff before releasing in on unsuspecting customers? I've come to expect every new version of something to break in new and mysterious ways every time we try something new, but I don't have to like it.  Version 5 is going to be released soon. Now is a good time to get into V3.5c++ or 4.5.6sp2 and get started with proven reliable combinations.


And I've learned over the years to treat my customers better than what they are expecting. It has not always been easy.

20 years in the TeleMagic business, thats a long time.

TMDOS: V8.3b, V9, V10, V11, V12.2, V12.3f, V14.1, V14.2,V14.5 V14.7

TMWindows: V1, V1.5, V2.x, V3.5c+, V4.x, V4.5.6SP2, NC1, NC1.5 and V5 Sp1,2,3 and 4.
Last Updated ( May 04, 2005 at 04:46 PM )
TeleMagic User Forum PDF Print E-mail
Written by Steve Heising   
May 03, 2005 at 04:58 PM
Coming soon, TeleMagic user forum. Post a TeleMagic question, and hopefully we'll have an answer. You will need to login to access this feature. In the meantime, send your questions and comments by email to

Thanks for visiting.
Hindsight is 20/20 PDF Print E-mail
Written by Steve Heising   
May 03, 2005 at 04:55 PM
Hindsight being 20/20, TeleMagic has proved to have been years ahead of its time.  This technology has served us well for 20 years. Many current TeleMagic users are expanding and new TM5 applications are being deployed even 2 years after Sage gave up supporting the application.  If the TeleMagic DOS version is any indication, these applications will live on for the foreseeable life of the Windows 2003/XP/2K/NT/98 platforms.  Now with TeleMagic Online, Go Global and other technologies there are even more new opportunities.

For TeleMagic users, version 5 is the end of the Windows line. Or is it? Add Hotbuttons or WinBatch and create your own version 6. TeleMagic is dead; long live the TeleMagic "Money Machine" applications we have created and the new ones we have yet to invent.
Last Updated ( May 25, 2005 at 10:50 AM )
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